ALL goods remain the property of Starlight Dancewear, until they are paid for in full.
Order quantities
There is no minimum order quantity.
Payment
Payment can be made online by Paypal, Credit or Debit Card.
Postage costs
Costs of postage from Starlight Dancewar is £3.95 standard Royal Mail , Postage back to us for non faulty items the customer has to pay themselves.
Prices
ALL prices are subject to change without notice.
Footwear
If trying on footwear that you purchase from us please ensure that you use tissue paper under the footwear to protect the soles from marks or scuffs. Any footwear returned with marks or scuffs to the soles or damage to the boxes will not be accepted back into stock for refund.
Undergarments inc stockings & tights
These items are non refundable due to hygiene reasons.
Delivery
Orders despatched via mail standard Royal mail in most cases Royal Mail 48hr. If for any reason the item cannot be delivered and a signature obtianed & the goods are returned to ourselves, Starlight Dancewear are not liable for the cost of re-delivery. If & where possible, please advise us of an alternative delivery address.
Stocked items
We normally despatch orders within 48 hours of receipt of order. You will always receive your goods within seven (10) days; not including bespoke items.
Back orders & out of stock items
We endeavour to deliver all orders placed with us within 30 days of receiving the order. If any item is not in stock we shall place it on back order & despatch as soon as available. You shall be notified by email of any item that shal be back ordered. Should delivery of the back ordered items not be possible, we shall contact the customer & offer an alternative product or a full refund.
Exchanges
To Exchange an item for another size we adivse cuatomers to return the items and re order the correct size they require again. All exchange items must be accompanied by the original Order Number on which the goods were purchased, including your name & address. We advise customers to use Royal Mail Recorded Delivery, as we are unable to accept responsibility for mislaid or non-delivery of parcels to us. Do not include any other form of correspondence or orders with any returns, as this may result in confusion & delays. Customers are responsible for the postal cost of returning the item(s) & also for the cost of postage of the exchanged item(s) from us to you. Once we receive the returned ite back we will refund the original order and dispatch the new orer placed on the website with the new size.
Non-delivery
Advice of non-delivery of goods invoiced must be notified in writing within seven (7) days, otherwise goods are deemed to have arrived. Email notification of non-delivery is acceptable providing this is sent to us from the contact
Returns perfect goods **
Please contact us by completing the form on our Contact Us page on the website, or by telephoning us on 0766146943 BEFORE returning any items. Under Consumer Protection (Distance Selling) Regulations 2000, as a customer you have a statutory ‘cooling off’ period of seven business days from the day you receive your goods. You must notify Starlight Dancewear that you wish to cancel your contract with us & a full refund be given. Return delivery costs back to Starlight Dancewear shall be borne by you, the customer.
Returns faulty goods
Please contact us by completing the form on our Contact Us page on the website, or by telephoning us on 07966146943 BEFORE returning any items. Worn garments must be washed in the interests of hygiene. Return postage back to Starlight Dancewear shall be borne by Starlight Dancewear.
Items that we can not accept back in to stock
- Items not in their original condition
- Incorrectly washed garments
- Made to order items
- Special order items
- Reduced or sale items
- & due to health & hygiene reasons; Underwear, Opened tights & or packets