Delivery Will be charged at £3.95 standard UK Mainland – Royal Mail

Collect in Store

Goods can be collected from our Blackburn store. Once your order has been placed we will then notify you when your order is ready for collection. If the item you have ordered is out of stock you will be notified of the delivery date.

Delivery Guidelines

All orders where goods are in stock are dispatched within 2 days of receiving your order.

Where goods are currently out of stock, we will contact you with the estimated ‘Due Date’ . These due dates are specific to each item, based on the latest backorder information from our manufacturers and are updated daily. As stock is allocated on a first-come first-served basis, many customers choose to place a backorder for out of stock items, to ensure they don’t miss out.

Returns

Should you wish to return your goods for any reason, please simply return them to us within 30 days of receipt, for either an exchange or refund as your prefer. All we ask is that they are returned to us in their original, saleable condition, with all tags still attached and in their original packaging.

Please note; all tights, foundation garments, printed merchandise and sale items are considered final sales and as such are non-returnable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@starlightdancewear.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for a different size please return the item and place another order for the size you require and send us an email with the details of what you are doing to sales@starlightdancewear.co.uk.

Delivery and Returns Policy